TROUBLESHOOTING
Direct Vision Not Working?
Try these checks before reinstalling anything.
1. Check Your Internet
Open another internet-based application such as YouTube and confirm it works.
2. Restart Your Device
Firestick: Settings → My Fire TV → Restart
3. Try More Than One Item
Test several different items. If only one is affected, tell support exactly which one.
4. Clear Cache
Settings → Applications → Manage Installed Applications → Direct Vision → Clear Cache
Do not choose Clear Data first.
Clear Data may remove stored application information and login details.
5. Test Top Shelf
If your backup service works but the main service does not, tell Direct Vision Support when reporting the issue.
