DIRECT VISION SUPPORT
How Can We Help?
Choose the support option that works best for you.
Before Contacting Support
Providing a little information when you contact us helps us resolve your issue much faster.
Where possible, please include:
- Your device make and model
- The application you're using
- Whether you can log in
- What happens when you try to play something
- Any error message displayed
- Whether other internet applications work
- Whether the Top Shelf backup service works
WhatsApp Support
The quickest way to contact Direct Vision for account, setup or technical support.
Contact Direct Vision on WhatsApp
Telegram
Join Direct Vision on Telegram for service communication, updates and additional support.
Open Direct Vision on TelegramDirect Vision Chatbot
Use our chatbot for quick answers to common setup, installation and troubleshooting questions.
Open Direct Vision ChatbotSupport Ticket
Best for problems that require further investigation, screenshots or additional account information.
Open a Support TicketDirect Vision Help Centre
Find installation guides, troubleshooting steps, Firestick help, backup service information and account support.
Browse the Help CentrePlease avoid sending only "it's not working". Tell us what device you're using, which app you're using and exactly what happens when you try to use the service.
DIRECT VISION • DirectVision.uk
