New to Direct Vision?
Everything you need to get started.
Welcome to Direct Vision
This guide will help you choose the correct setup instructions for your device.
1. Choose Your Device
Amazon Fire TV
Fire TV Stick, Fire TV Stick 4K and compatible Fire TV devices.
See: Install Direct Vision on Amazon Fire TV / Firestick
Smart TV
Samsung and LG televisions with a compatible IPTV player.
See: Install Direct Vision on Samsung or LG Smart TV
Mobile & Tablet
Android phones, Android tablets, iPhone and iPad.
See: our mobile installation guides.
2. Have Your Login Details Ready
Your Direct Vision account details will normally include:
- Your username
- Your password
- Any additional setup details required for your chosen device
3. Keep Your Backup Service Installed
Direct Vision also provides a separate backup service called Top Shelf.
We recommend keeping the backup service installed so it is available if you ever need it.
4. Need Help?
Before contacting support, take a look through the Troubleshooting section of this Help Centre.
If you still need assistance, please tell us:
- Your device type
- Which app you are using
- What happens when you try to use it
- Any error message displayed
