PLAYBACK HELP
Buffering or Freezing?
Restart Your Device
Restarting can clear temporary processes that may affect playback.
Restart Your Router
Turn your router off for around 30 seconds, switch it back on and allow the connection to fully return.
Check Your Wi-Fi
- Move closer to the router where possible
- Try 5 GHz Wi-Fi where appropriate
- Reduce wireless interference
- Use Ethernet where your device supports it
Try Top Shelf
Testing the backup service can help narrow down where the problem is occurring.
Internet speed isn't the only factor.
Wi-Fi quality, device performance, internet routing and the individual source can all affect playback.
